Privacy Policy

We collect personal information necessary to assess referrals, deliver residential and community support services, meet regulatory obligations and consider employment applications. This may include contact details, referral background information, support requirements, and documents you choose to upload.

We collect information directly from you wherever possible. When a referring professional submits information on behalf of an individual, we rely on that professional to have the appropriate authority or consent.

Personal information is used to respond to inquiries, assess suitability and capacity, coordinate placements, deliver and document care, support quality improvement, and evaluate candidates for employment.

We do not sell personal information, and we do not use it for purposes unrelated to those described here without obtaining consent.

Information may be shared with placing agencies, funders, health professionals and other parties involved in an individual's circle of care, where permitted or required by law or where consent has been obtained.

We may also disclose information where required by legislation, including mandatory reporting obligations relating to the protection of children and vulnerable persons.

Records are stored using access-controlled systems, and access is limited to authorized staff who require the information to perform their duties. Documents submitted through this website are stored in private, restricted storage.

Personal information is retained only as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory and contractual retention requirements.

You may request access to the personal information we hold about you, ask that it be corrected, or withdraw consent where applicable, subject to legal and contractual restrictions.

To make a request or raise a privacy concern, please contact us using the details on our contact page. If you are not satisfied with our response, you may contact the applicable provincial or federal privacy commissioner.

This website uses only the information you voluntarily submit through our forms. Please do not include sensitive medical or personal details in general contact messages.